Return Window

You have 30 days from your purchase date to start a return or exchange.

Before You Ship Anything Back

Contact us first at support@atlrx.com or 1-855-420-8278. We’ll walk you through the process and provide written return authorization — items shipped back without prior authorization from us will not be eligible for a refund.

Eligibility

Limited to one return or exchange per customer.
Products must be unopened. Because these are ingestible/consumable products, we can’t accept opened items back into inventory for safety reasons — this isn’t a taste-preference return policy.
Refunds are capped at $100 (minus original shipping) per return, with no restocking fee. Orders exceeding $100 are reviewed on a case-by-case basis at our discretion.
Products purchased through a third-party retailer or distributor must be returned to that original point of purchase, not to ATLRx directly.

Defective or Incorrect Items

If something arrives damaged, defective, or wrong, tell us right away with your order number and photos — we’ll make it right and this doesn’t count against the one-return limit above.

Processing

Once approved, refunds are typically processed within 1–2 business days. We may ask for brief feedback about the product as part of the return so we can keep improving.

Questions

Email support@atlrx.com or call 1-855-420-8278.